This is a guest post by Anu who is another resident of Gurgaon wanting to share her experiences with everyone.
Two months ago, during a routine servicing, I asked Pearl Honda, Gurgaon to remove an air freshener that was stuck to the dashboard (because I used to have a driver with BO issues). They not only removed the air freshener but also peeled off the black coating with a sharp instrument in order to remove the sticky tape with which it was stuck. With a lot of back and forth and at least 5 representatives calling me about the complaint I had registered nobody showed up to patch it up. So, the eye sore still exists but nothing has been done about it.
It was just the lack of follow up and empathy for ruining someone’s property that got to me. I didn’t want to go back to them.
During the month of May, in one of the numerous dust storms, my wind shield got a stray stone and had one of those bullet-hole sort of cracks. So, in order to not go back to Pearl Honda I called ‘mericar.com’. They connected me to Mr. Nagraj of ATV automobiles, Sector 14, Gurgaon.
He took my car from my doorstep at 6:30pm and told me that he will get it back by 9:30pm because the wind shield needs that much time to dry. After he drove away, I realized that I had no clue who he was. For all I knew, I had allowed a complete stranger to drive away with my car! But three hours later, I got a call and my car was returned to my door step with a new wind shield with everything inside the car intact. And he even refused to take a tip (always a surprise).
Yesterday, I got my number plate replaced and the 3mm screens removed from the window; apparently they are against the law. Yet again, he came and took the car after the proverbial office hours and returned it within 2 hours.
If you are looking for a decent mechanic who does the work after office hours so that you are not stranded at home for an entire day, do check him out. I don’t think it will be proper for me to give away someone’s cell phone number online, so google the company’s name and ask for him.
And I am so glad I don’t have to go back to the fancy car places ever again. I am very satisfied with their honesty and punctuality.