Do you live in Gurgaon and own a Honda car? Well, if yes then you know that it is a pain to get your car serviced as there is only one authorized service provider from Honda in Gurgaon: Ring Road Honda. Or this was the case till 2-3 months ago. I purchased my Civic from Ring Road Honda more than a year ago, and since then it has always been a pain to get servicing done because they are always so busy. You have to take appointments much in advance and then too, you are not assured of a timely service because they are so overbooked.
Finally, that has changed.
There is a new service center and showroom in Gurgaon by the name of Pearl Honda. And that is really helpful.
While their showroom is near Signature Towers (when you towards Park Plaza from Signature Towers, their showroom can be seen on the left) Their service center and show room is deep in old Gurgaon somewhere (near about Hero Honda Chowk). This is not a problem though. While for Ring Road Honda, you have to go and drop your own car and pick it up yourself, Pearl Honda provides a pick up and drop-off facility from wherever you are in Gurgaon. I had my car picked up from home and dropped off at my office.
The people on the phone are very polite and are able to talk to you properly. I had a big complaint when I got my car back from servicing the last time. They had pasted a Pearl Honda sticker on the rear window (and I hate that sort of thing). When I called them, they were very apologetic about it, and immediately offered to take care of it. Fortunately, the sticker was very easy to remove, so I removed it myself.
Other than that, the experience was painless.
Another thing worth mentioning about Ring Road Honda is that my car was grounded for some reason (some problem with the electronics). I called up Ring Road Honda (this was before I knew about Pearl Honda) and they told me that they will send someone over. Their guy arrived (I had to take off from work, because they couldn’t send someone at a time when I was off work) and did a few checks, and then told me that he figure out what the problem is and the car will have to be taken to the servicing center.
Fair enough, I would say. What’s not fair is that he still charged me Rs. 600 (or was it Rs. 800) for making that visit. This I felt was fairly wrong.
In any case, with the arrival of Pearl Honda, the consumer in Gurgaon at least has a choice now.
Update: Be careful. One of our readers had a very bad experience at Pearl Honda Gurgaon. Please read comment by Satyendra below, and proceed with caution.