Do you live in Gurgaon and own a Honda car? Well, if yes then you know that it is a pain to get your car serviced as there is only one authorized service provider from Honda in Gurgaon: Ring Road Honda. Or this was the case till 2-3 months ago. I purchased my Civic from Ring Road Honda more than a year ago, and since then it has always been a pain to get servicing done because they are always so busy. You have to take appointments much in advance and then too, you are not assured of a timely service because they are so overbooked.
Finally, that has changed.
There is a new service center and showroom in Gurgaon by the name of Pearl Honda. And that is really helpful. While their showroom is near Signature Towers (when you towards Park Plaza from Signature Towers, their showroom can be seen on the left) Their service center and show room is deep in old Gurgaon somewhere (near about Hero Honda Chowk). This is not a problem though. While for Ring Road Honda, you have to go and drop your own car and pick it up yourself, Pearl Honda provides a pick up and drop-off facility from wherever you are in Gurgaon. I had my car picked up from home and dropped off at my office.
The people on the phone are very polite and are able to talk to you properly. I had a big complaint when I got my car back from servicing the last time. They had pasted a Pearl Honda sticker on the rear window (and I hate that sort of thing). When I called them, they were very apologetic about it, and immediately offered to take care of it. Fortunately, the sticker was very easy to remove, so I removed it myself.
Other than that, the experience was painless.
Another thing worth mentioning about Ring Road Honda is that my car was grounded for some reason (some problem with the electronics). I called up Ring Road Honda (this was before I knew about Pearl Honda) and they told me that they will send someone over. Their guy arrived (I had to take off from work, because they couldn’t send someone at a time when I was off work) and did a few checks, and then told me that he figure out what the problem is and the car will have to be taken to the servicing center.
Fair enough, I would say. What’s not fair is that he still charged me Rs. 600 (or was it Rs. 800) for making that visit. This I felt was fairly wrong.
In any case, with the arrival of Pearl Honda, the consumer in Gurgaon at least has a choice now.
Update: Be careful. One of our readers had a very bad experience at Pearl Honda Gurgaon. Please read comment by Satyendra below, and proceed with caution.
Tags: Car, Service Center
That showroom near Signature Tower is also Ring Road Honda’s… Pearl Honda guys have their showroom somewhere near to Hero Honda chowk.
@D, I think that was a silly mistake. I thought that the new show room must be that of Pearl Honda. Thanks for pointing that out. Post has been updated to reflect this.
Hi,
Would you mind sharing the number of the Pearl Honda folks. It’s so great that finally someone can come and pick up and drop my car!
Thanks,
Manika
Hello Manika,
Here you go: 0124-3936666
They have a website as well: http://pearlhonda.com/locations
Cheers.
Yes its true that RR Honda in Gurgaon is the worst in terms of service and customer care.I didnt had much idea about Pearl Honda so again booked the date with RR Honda for my car servicing.I per the pre defined scheduled i reached their work shop in Udyog Vihar to drop the car but i was shocked when the Guard asked me to take car to Sector-18 Gurgaon , “Our workshop is now in Sect-18, you have take your car their”,one of the guard uttered.My temper boiled like anything ..Inspite of various talks with their service department(for bookig the slot for service) they never told me that car need to be delivered to Sect-18(new workshop).Nor they had any pick up facility to drop the car to their new workshop.I came back to office and looked for other service station-got Pearl honda..I called them and asked if they can pick the car and do the servicing today itself.The driver came in another 1hr and took the car for servicing.Car was delivered back well before the time commited and i was realy happy with their commitment and the service part.Hopefully they continue with same attitude…
HONDA CUSTOMER have new option to explore and get rid off pathetic RR Honda
I just bought a Honda car from Pearl Honda, Gurgaon.
I have a horrible experience while buying the car from them, I wish it should not happen to others.
Initially I planned to finance my car, so I applied for the loan through the dealer. There was some problem in loan processing, Dealer requested me to pay cash and told Loan will be stopped. I made some arrangement (with some cost), paid the cash to Pearl Honda.
Now Pearl Honda says that the took the loan too. They can not cancel the loan. Whatever I spend to arrange the whole cash, they are asking me to forget.
I feel, they intentionally provided wrong information and taken me for a ride. I request anybody buying a car from Pearl Honda to be careful about their communication.
@Satyendra – Thanks for pointing this out. It is feedback like yours that helps make this site useful. Everyone, please note that you don’t foresee such a problem if you are buying from Pearl Honda. Obviously, someone there is a big idiot.
I planned to purchase new HONDA CITY SMT for that after visiting both Ring Road Honda & Pearl Honda i decided to purchase it from Pearl Honda. I paid the full payment on 5th jan 2009 to them & on 5th evening their ex. Kamal told me that Sir we have recieved the payment & yuor vehicle will reach us by 6th jan. On 6th jan he gave me a call saying Sorry Sir we are unable to deliver the vehicle because by mistake we have recieved automatic version instead of your manual version order. Then he said your vehicle will come on 7th jan,2009 i said O.K. He gave me a call on 7th at 12.30p.m that your vehicle has come you can take delivery at any time,i told him that we will reach there at 4 p.m. & our vehicle should be ready by that time. He said SIR we will make you free in 30 minutes but it took more than 2 hours to get the vehicle.AFTER GIVING US THE KEYS THERE GENERAL MANAGER & EX KAMAL TOLD US THAT THEIR ACCOUNTANT HAS NOT RECIEVED OUR PAYMENT . My question to them is why they didnot checked the things in advance, on one side their ex told us two days before that they have recieved the whole payment& at delivery time after sitting in the car with my whole family they told us that they payment has not been recieved. IT WAS A CLEAR CASE OF NEGLIGENCE ON THEIR PART MY REQUEST TO HONDA IS THAT PLEASE APPOINT SUCH DEALERS WHO CARE ABOUT THIER CUSTOMERS OTHERWISE THEY WILL SPOIL THE WHOLE IMAGE OF COMPANY. BUT THE CAR IS REALLY FANTASTIC & FUN TO DRIVE. I HOPE HONDA WILL TAKE NECESSARY ACTION AGAINST THE DEALER SO THAT IT DOES NOT HAPPEN WITH ANY OTHER CUSTOMER.THANKS
I want to bring out bad state of affairs at service centre at Ring Road Honda Gurgaon.
I gave my Honda City for servicing at Ring Road Honda in Gurgaon and when I collected it, it had scraches on bumper. This is because Ring Road Honda had such cramped up space on its NH8 service centre and their mecahnics parked cars with milimeters of gaps between cars.
I was asked customer feedback and I lodged a complaint on this front.
I was sent a letter by post regretting the inconvenience caused and told that I can take it to the service centre and get it corrected at any time of my convenience.
I went for next service 19-Feb-09 at their new Sector 18 service centre. I showed the person making the service check sheet the scratches and he said he will get the touching up done but not the paint. But he did not note that task in sheet. I pointed out to him that he should write it and he said don’t worry, it will be done as it is such a minor and quick thing.
Later in the day, when the driver from service centre dropped the car to me, there was no tocuhing/paint done !! I called service centre person and asked him why it is not done. He groped for few seconds and didn’t recall this task. After helping him recall, he said the paint is out of stock and I should again come on some other day to get it done !! He did even bother to inform me before car was sent that the task is not done.
I never thought that a company like Honda has such service centres which are on their job to tarnish company’s reputation.
Parvinder, I believe that there is a mechanism to send a complaint to Honda directly. I recently faced something similar with Pearl Honda as well. However they were nice enough to rectify everything to my satisfaction.
Can someone tell me how and to whom to complain against Ring Road Honda. They have horrible service, terrible customer care mechanism. Iwould like their dealership to be taken away.
I don’t know exactly how it works… maybe some searching on the Internet can help a little bit….
Has anyone tried this? Does it work – as in does it make Honda Siel sit up and take notice?
http://www.hondacarindia.com/feedback/questionnaire.aspx
@Dipan, thanks for posting the link. I haven’t tried it, but hopefully now that link is here, someone will. And hopefully they will come here to let us know if it worked
I have owned a Honda City for the last 5 years. Had bought it from South End Honda in Delhi border near Faridabad.
But, since last 3 years I have been getting my car serviced through Ring Road Honda.
I agree with all of you that the service of RR Honda is pathetically bad.
Some two years back, they really pissed me off for something which I don’t remember now. I made a complaint to Honda Siel, I think through the above link.
Couple of days later, one guy after another from RR Honda starting calling and apologizing for the mistake and they rectified the problem.
So, it definitely works when we complain directly to Honde Siel.
I have actually found 2 links which should help in giving your feedback regarding service.
Service Feedback:
http://www.hondacarindia.com/feedback/servicefeedback.aspx
Service Experience Evaluation:
http://www.hondacarindia.com/feedback/questionnaire.aspx
I had given my 20 days old City VMT for service to Ring Road Honda Gurgaon but they damaged my cars meter . It shows a range of 766 kms. The meter shows that the fuel is empty but only 29 ltrs of fuel is filled . The whiper liver was not working but no one bothered to tell me.The horn need to be replaced but according to them it was ok. Didnt expect these things to happen after paying 9.5+ lacs for a mid sized car. SO NEVER EVER GET UR CAR SERVICRD AT RING ROAD HONDA GURGAON