Comments on: Do you own a Honda Car

By: Jitender

Jitender — Wed, 27 Oct 2010 09:01:37 +0000

Thank you guys for providing the link to complain about the state of service in RR honda I also had bad experience of service to my civic.I intend to make a complain to parent company and the info provided by you will surely help.

By: MUKUL GUPTA

MUKUL GUPTA — Thu, 29 Jul 2010 08:24:08 +0000

I had given my 20 days old City VMT for service to Ring Road Honda Gurgaon but they damaged my cars meter . It shows a range of 766 kms. The meter shows that the fuel is empty but only 29 ltrs of fuel is filled . The whiper liver was not working but no one bothered to tell me.The horn need to be replaced but according to them it was ok. Didnt expect these things to happen after paying 9.5+ lacs for a mid sized car. SO NEVER EVER GET UR CAR SERVICRD AT RING ROAD HONDA GURGAON

By: V K Rajagopalan

V K Rajagopalan — Sat, 10 Jul 2010 06:25:23 +0000

I have actually found 2 links which should help in giving your feedback regarding service.

Service Feedback:

http://www.hondacarindia.com/feedback/servicefeedback.aspx

Service Experience Evaluation:

http://www.hondacarindia.com/feedback/questionnaire.aspx

By: V K Rajagopalan

V K Rajagopalan — Sat, 10 Jul 2010 06:16:47 +0000

I have owned a Honda City for the last 5 years. Had bought it from South End Honda in Delhi border near Faridabad.

But, since last 3 years I have been getting my car serviced through Ring Road Honda.

I agree with all of you that the service of RR Honda is pathetically bad.

Some two years back, they really pissed me off for something which I don’t remember now. I made a complaint to Honda Siel, I think through the above link.

Couple of days later, one guy after another from RR Honda starting calling and apologizing for the mistake and they rectified the problem.

So, it definitely works when we complain directly to Honde Siel.

By: Gurgaon Resident

Gurgaon Resident — Tue, 28 Jul 2009 10:23:50 +0000

@Dipan, thanks for posting the link. I haven’t tried it, but hopefully now that link is here, someone will. And hopefully they will come here to let us know if it worked

By: Dipan

Dipan — Tue, 28 Jul 2009 07:10:14 +0000

Has anyone tried this? Does it work – as in does it make Honda Siel sit up and take notice?

http://www.hondacarindia.com/feedback/questionnaire.aspx

By: Gurgaon Resident

Gurgaon Resident — Sun, 26 Jul 2009 15:31:19 +0000

I don’t know exactly how it works… maybe some searching on the Internet can help a little bit….

By: Col Surjit

Col Surjit — Sun, 26 Jul 2009 13:53:16 +0000

Can someone tell me how and to whom to complain against Ring Road Honda. They have horrible service, terrible customer care mechanism. Iwould like their dealership to be taken away.

By: Gurgaon Resident

Gurgaon Resident — Thu, 19 Feb 2009 16:30:58 +0000

Parvinder, I believe that there is a mechanism to send a complaint to Honda directly. I recently faced something similar with Pearl Honda as well. However they were nice enough to rectify everything to my satisfaction.

By: Parvinder

Parvinder — Thu, 19 Feb 2009 11:34:42 +0000

I want to bring out bad state of affairs at service centre at Ring Road Honda Gurgaon.

I gave my Honda City for servicing at Ring Road Honda in Gurgaon and when I collected it, it had scraches on bumper. This is because Ring Road Honda had such cramped up space on its NH8 service centre and their mecahnics parked cars with milimeters of gaps between cars.

I was asked customer feedback and I lodged a complaint on this front.

I was sent a letter by post regretting the inconvenience caused and told that I can take it to the service centre and get it corrected at any time of my convenience.

I went for next service 19-Feb-09 at their new Sector 18 service centre. I showed the person making the service check sheet the scratches and he said he will get the touching up done but not the paint. But he did not note that task in sheet. I pointed out to him that he should write it and he said don’t worry, it will be done as it is such a minor and quick thing.

Later in the day, when the driver from service centre dropped the car to me, there was no tocuhing/paint done !! I called service centre person and asked him why it is not done. He groped for few seconds and didn’t recall this task. After helping him recall, he said the paint is out of stock and I should again come on some other day to get it done !! He did even bother to inform me before car was sent that the task is not done.

I never thought that a company like Honda has such service centres which are on their job to tarnish company’s reputation.