On Saturday, I had a mishap where my one year old daughter accidentally hit me in my eye. This resulted in what is called as “corneal abrasion” – basically, she ended up leaving a couple of scratches on the cornea of one of my eyes. And this was absolutely unbearable – I was in so much pain that we had to immediately rush to the hospital.
As usual, we went straight to Max (we like Max hospital). And at the OPD registration desk, we asked for an appointment with whoever was available in the ophthalmology department. I was in a lot of pain, and the person behind the desk could see that. I was holding a cloth on my eye. He asked me to wait a bit, and then within a few minutes told me that no doctor is available in this department.
I was shocked. For a multi-specialty hospital to not have an eye specialist available during normal working hours was something I couldn’t imagine. It was around 11 am when we visited Max. But this is not even the beginning of what was wrong with this picture.
Anyway, since I had to get some attention very quickly, we got out of that place and went to the Eye-Q Super Specialty clinic near galleria market. One thing I have to say – those guys took one look at me, and got me to jump the line to immediately see the doctor.
The doctor confirmed the corneal abrasion and bandaged my eye, and so on. Overall it was a decent experience there. A couple of days later my eye had healed, but I continued to have a blurry vision, so I wanted to visit a doctor again.
I went to Max again (on Tuesday), this time because the doctor who had been recommended to me works out of Max. Her name is Dr. Poonam Sharma, and I came back with a good impression of her. Well after my checkup, she asked me to come back and see her on Saturday.
Here’s my conversation with her from that point:
Me: “but, doctor, you don’t sit here on Saturdays”
Doctor: “no, Saturday is one of the busier OPD days; I am always here on Saturdays”
Me: “but, you were not here last Saturday”
Doctor: “I was here. I was looking at patients all day”
Me: “but, doctor, I was told at the OPD registration desk last Saturday at 11 am that no one from ophthalmology is available to look at me”
Doctor: “…. “
She was speechless. She asked me to fill out the feedback form. I have to admit, I didn’t. I was in a hurry to get back home.
However, I find it unbelievable that Max hospital denied me medical care, by lying to me (knowingly or unknowingly) about the availability of a doctor – especially given that I was a in a lot of pain.
But it happened.
I am VERY disappointed in Max Hospital.