Pentacle Services is a service provider for providing plumbing, electrician, computer repair, air-conditioning and other services at a low cost. Although they are Delhi based, but they also have Gurgaon operations.
Somehow, they managed to get hold of our phone number and called us with their offer. Their sales pitch was good, and so we were interested. Here is what they offered:
They would take Rs. 500 and provide 15 free service calls where they will send an electrician or a plumber (based on what you need) throughout the year. There is no labor charge for these services, and you will only have to pay the charges for actual material used.
In addition they will also do 2 free services for the air conditioners.
And they promised a visit in the next 24 hours.
Well, this was the pitch. And we liked it. So, what went wrong? Everything.
After we signed the contract and made a measly payment of Rs. 500, these guys disappeared. Let me put it this way, they were calling us up everyday before we made the purchase, and afterwards, we just couldn’t reach them at most times.
We needed a plumber to visit and do some jobs at home. We called them on the first time and asked for a visit. We were told that a plumber will be available the next day. Can you guess when the plumber showed up? Not for a week. And during this week, we tried several times to call up and ask for a status. But no-one answered their lines most of the time.
And incidentally, when the person did show up, he didn’t look like a trained professional. He spilled a bottle of glass cleaner in the bed room, and our bed room still stinks of the smell.
So, if you are receiving this sales pitch from Pentacle Service, I suggest that you tell them to get lost, and rely on your neighborhood electricians and plumbers.